Return & Refund Policy

If your Creepermat rolling mat and storage bag set is not right for you, contact us to request a return or exchange. This policy explains the request window, return shipping and refund process.

Request within 30 business days after delivery

Contact us within 30 business days after the order is delivered to request a return or exchange. Business days exclude weekends and applicable public holidays. Email info@creepermat.store with your order number and the reason for the request. Include photographs if the item is damaged, defective or incorrect.

How the return or exchange process works

1. Contact us within the request window with your order details.
2. We will review your request and provide the applicable eligibility information, return address and instructions.
3. Pack the mat and included storage bag securely, together with any packaging you have retained, as instructed.
4. After an eligible return is received and reviewed, we will arrange the applicable refund or exchange.

Please do not send a return to the business contact address before receiving instructions; it may not be the return location.

Eligibility and return shipping

For a change-of-mind request, retain the mat, storage bag and original packaging where possible. We will explain the applicable eligibility conditions when reviewing the request. Creepermat covers return shipping for all eligible returns. Contact us first so we can provide the appropriate return instructions. Your statutory consumer rights are not limited by this policy.

Damaged, defective or incorrect orders

If the mat or storage bag arrives damaged, defective, missing or different from what you ordered, contact us promptly with your order number and clear photographs where relevant. We will review the issue and explain the appropriate remedy under applicable law, which may include replacement, exchange or refund.

Refund timing

Once an eligible return has been received and approved, we aim to process a refund to the original payment method within 5–7 business days. Your bank or payment provider may take additional time to show the funds.

Order cancellation

Contact us as soon as possible if you wish to cancel. If the order has already shipped, it may need to follow the return process above.

Contact

info@creepermat.store · +1 504-405-0785
Creepermat, 1443 Hillary Dr, Slidell, LA 70461, US