Contact Us

Questions about the Creepermat rolling mechanic mat or an existing order? Contact our team before or after purchase. We can help with the product information available to us, shipping questions and return requests.

How to reach us

Email: info@creepermat.store
Phone: +1 504-405-0785
Business address: Creepermat, 1443 Hillary Dr, Slidell, LA 70461, US

Questions before ordering

Tell us how you plan to use the mat and what you would like to know. The listed dimensions are approximately 145 × 68 cm (57 × 27 inches). The set contains one mat and one storage bag; repair tools are not included. If you need information about material, care or whether the mat suits a particular surface, contact us before placing an order.

Help with an order

Include your order number, the name used at checkout and a short description of the issue. If you need to correct the delivery address or cancel an order, contact us as soon as possible; changes depend on the order’s processing or shipping stage. Please do not email full payment card details or account passwords.

Damaged items, returns and exchanges

To request a return or exchange, contact us within 30 business days after delivery. Include the order number, the reason for the request and photographs where useful, especially if the mat, bag or packaging arrived damaged. Creepermat covers return shipping for eligible returns.

Please wait for return instructions before sending anything. Our business address above is a contact address and is not necessarily the return location. See the Return & Refund Policy for the complete process and the Shipping Policy for delivery estimates.